Lead Replacement Policy

What qualifies

Any one of the following.

1
Bad or disconnected phone number
Disconnected, not in service, or belongs to someone else. Not answering doesn’t count.
2
Bad email address
The email bounces.
3
Fake name
Obviously fake or gibberish, e.g. “Mickey Mouse” or “asdf”.
4
Fake or missing address
“TBD”, “idk yet”, or gibberish.
5
Not a direct borrower
The contact is a real estate agent, broker, or loan officer.
6
Loan amount under $150,000
Confirmed after speaking with the borrower. Proof required.
7
Credit score under 670
Confirmed on a credit pull. Credit report required.
8
Owner-occupied property
Not an investment property.
9
Already working with someone at your company
The borrower was already an active file in your pipeline before we delivered the lead, even if they did not originally come from us. Proof required.

Replacements are one for one. Each approved request is credited back toward your order, so you still receive every lead you purchased.

Requests must be submitted within 30 days of the lead being delivered.

Not covered: the borrower didn’t answer, changed their mind, was rate shopping, or closed with someone else.

1
Your company, name, and email.
2
The lead’s name, email, phone, and the date you received it.
3
The reason, plus proof where required (screenshot, call log, or credit report).